Hospitalized Children Reads
Refrigeration Operator Training Systems
RPO Academy Career Advancement Courses
A guide to negotiation & persuasion
“Influencers” make a name for themselves because they can make others change or take action. Whether in a boardroom or on a social media platform, people who can influence other possess one or both of these skills.
duration 35 minutes.
When To Be Assertive
Assertiveness is the quality of being self-assured and confident without being aggressive. In the field of
psychology and psychotherapy, it is a learnable skill and mode of communication. Anticipated course
duration 30 minutes.
Mental Health Awareness
Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel
and act. It also helps determine how we handle stress, relate to others, and make choices. Anticipated
course duration 8 minutes.
Interview Productivity Hacks
The interview stage has the potential to change everything. It can make you look at someone you
weren’t sure about in a whole new light, or it can reveal that a great candidate might be better suited
for the job. You can get an inside look at what hiring managers are considering when you are on a job
interview. Anticipated course duration 25 minutes.
Equality at work: Introduction to Canadian discrimination laws
In Canada, human rights are protected by federal, provincial, and territorial laws which can be referred
to as the Human Rights Legislation. Anticipated course duration 25 minutes.
Understanding leadership
In this e-learning module, we will explore essential concepts related to leadership and management. You
will gain an understanding of the difference between leadership and management, explore various
leadership types and styles. Anticipated course duration 20 minutes.
Resilience
Resilience is the ability to cope with everyday challenges, and to adapt to adversity. This course aims to
provide an awareness of how to become more resilient. Anticipated course duration 15 minutes.
Progressive discipline: Addressing performance issues in the workplace
This course is for addressing an employee that is not fitting in well or having performance issues within
the company that require addressing. Anticipated course duration 15 minutes.
The right to disconnect in Ontario - for managers
This course will give you a better understanding of the right to disconnect where employees are
expected and encouraged to turn off their work phones and laptops at the end of their working day.
Anticipated course duration 15 minutes.
Active listening in the workplace
Active listening is not just about avoiding distractions. It also requires self-awareness to ensure that
personal concerns, interpretations, or opinions don’t interfere with fully understanding what the other
person is trying to communicate. Anticipated course duration 20 minutes.
Crafting clear & professional emails
In almost every industry, email remains a core tool for formal communication, information sharing,
project coordination, and documentation. Whether you’re collaborating with teammates, responding to
clients, or representing your organization to vendors, there is an ever pressing need to communicate
clearly, concisely, briefly, and with the utmost of professionalism. Anticipated course
duration 20 minutes.
Resolving conflict in the workplace
At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to
aggression and bullying. That’s why it’s important to address conflict quickly. Anticipated course
duration 30 minutes.
Motivating your team
What is motivation? It’s what makes you spring out of bed in the morning or smile when you see who’s
calling. It makes you willing to put in a long day to close that sale. Anticipated course
duration 20 minutes.
Creating & delivering business presentations
There’s nothing worse than blank faces or people checking their phones when giving a business
presentation. You want to engage your audience and unite, persuade, or drive them to action—but
how? Anticipated course duration 20 minutes.
Master the art of verbal communication
Whether talking, listening, or presenting—most of us are constantly communicating verbally at work. A
vital skill, it’s also one we can continually improve. Anticipated course duration 30 minutes.
Developing a growth mindset
Developing a growth mindset allows individuals and companies to realize their potential, increase
resilience, and achieve success. A growth mindset can unlock your capacity to learn, grow, and thrive—
regardless of your current abilities or skill level. Anticipated course duration 20 minutes.
How to have a difficult conversation
No one loves having a difficult conversation at work—but most of us have had to do it. Because it’s so
common, knowing how to navigate a sensitive discussion effectively is essential. ACD 20 minutes.
A guide to empathy at work
Empathy—the ability to understand and share other people’s emotions—is critical in the workplace.
Customers want to feel appreciated for their business and acknowledged when they have a problem.
Anticipated course duration 30 minutes.
Problem-solving Fundamentals
Have you ever known someone who seems to have an answer for any challenge? No matter what life
throws their way, they take it in stride. While some people may just have a knack for it, the truth is that
anyone can learn to solve problems effectively. Anticipated course duration 20 minutes.
Understanding job abandonment
This course provides managers with the necessary knowledge to define job abandonment, understand
legal considerations, and implement best practices for addressing this situation while minimizing legal
and financial exposure. Anticipated course duration 20 minutes.
Building better working relationships
Good relationships can boost your professional success and satisfaction at work. Having positive rapport
with your boss and co-workers helps you collaborate effectively together on shared goals. Anticipated
course duration 15 minutes.
A guide to managing remote teams
This course helps managers transition from in-person to virtual workspaces. Overhaul your management
toolkit with targeted techniques for hiring, increasing accountability, improving communication, and
keeping remote workers connected. Anticipated course duration 15 minutes.
Workplace distractions: Avoiding Common Time-wasting Traps
You’ve created the perfect schedule to launch a productive day at work when a small “ding” snaps you
out of focus. And it’s not a one-time occurrence. Numerous distractions peck away at your attention
until your whole plan falls apart, but does it have to? Anticipated course duration 15 minutes.
Effective Communication
Effective communication is a process of exchanging ideas, thoughts, knowledge and information such
that the purpose or intention is fulfilled in the best possible manner. Anticipated course
duration 35 minutes.
Managing absence at work
This course will give you a better understanding of managing absences at work effectively, and ensuring
the correct processes & documentation are in place. Anticipated course duration 30 minutes.
Time Management
This course will give you an understanding of how to spend your time wisely and understand what stops
you from managing time effectively. Anticipated course duration 20 minutes.
Accessibility For Ontarians with Disabilities Act (AODA) Awareness
The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005, making Ontario the first
province to make accessibility training a requirement for all employers, workers and volunteers.
Anticipated course duration 35 minutes
Cyber Security Best Practices
This course covers the fundamentals that you can do to ensure you are protecting yourself from cyber
security threats. Anticipated course duration 15 minutes.
Selling is the life blood of any business. There are also excellent courses on the art of selling, such as:
Learn to sell, learn to build: Three killer sales strategies for every small business
This is a video-based course is part 1 of the Learn to Sell, Learn to Build series – three killer sales
strategies for every small business. Anticipated course duration 10 minutes.
Learn to sell, learn to build: How to sell without feeling 'salesy'
This is a video-based course is part 2 of the Learn to Sell, Learn to Build series – how to sell without
feeling ‘salesy’. Anticipated course duration 9 minutes.
Learn to sell, learn to build: Pricing with confidence
This is a video-based course is part 3 of the Learn to Sell, Learn to Build series – pricing with confidence.
Anticipated course duration 8 minutes.
Learn to sell, learn to build: Handling objections without losing the sale
This is a video-based course is part 4 of the Learn to Sell, Learn to Build series – handling objections
without losing the sale is a learned skill and with application and practice, you too can master this very
necessary skill. Anticipated course duration 8 minutes.
Learn to sell, learn to build: From one-off sales to long-term customers
This is a video-based course is part 5 of the Learn to Sell, Learn to Build series – from one-off sales to
long-term customers. Having long-term customers is the desired goal of any business owner or
manager. Anticipated course duration 7 minutes.
Learn to sell, learn to build: Turning sales into a system (not a struggle)
This is a video-based course is part 6 of the Learn to Sell, Learn to Build series – turning sales into a
system (not a struggle). Automated systems scale. Put your sales on autopilot for consistent success.
Anticipated course duration 7 minutes.
